FAQs
Products:
Q: What materials are your products made of?
A: Our products are crafted using high-quality materials specifically chosen for their durability, comfort, and performance. These materials may include medical grade materials, ensuring that our products meet the highest standards of quality and reliability.
Q: How do I know which size to choose for the product?
A: We understand that selecting the right size is crucial for a comfortable fit. To assist you in choosing the correct size, we provide detailed size guides on each product page. These guides offer measurements and fitting instructions tailored to each product, helping you make an informed decision.
Q: Are your products suitable for workouts?
A: Our products are designed with versatility and functionality in mind, catering to a wide range of needs and preferences. While many of our products are suitable for general use, some may be specifically designed for certain activities or conditions. We recommend reviewing the product descriptions and specifications for detailed information. Additionally, if you have specific concerns or requirements, we encourage you to consult with a healthcare professional for personalized advice.
Shipping:
Q: How long does shipping take?
A: Shipping times may vary depending on several factors, including your location, product availability, and chosen shipping method. Typically, orders are processed within 2 working days, and delivery times range from 5-7 working days. For more accurate estimates, please refer to our Shipping Information page or contact our customer support team.
Q: Do you offer international shipping?
A: Yes, we proudly offer international shipping to customers worldwide. However, please note that international shipping may be subject to additional fees, customs duties, and import taxes based on your country's regulations. We recommend reviewing our Shipping Information page for more details on international shipping options and associated costs.
Q: Can I track my order?
A: Yes, we provide order tracking services for your convenience. Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the status and location of your shipment until it reaches your doorstep.
Returns and Exchanges:
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase, which is why we offer a hassle-free return policy. If for any reason you are not satisfied with your order, you may return it within 5 days of receipt for a full refund or exchange. Please refer to our Returns & Refunds page for detailed instructions on initiating a return and our return eligibility criteria.
Q: How do I initiate a return or exchange?
A: Initiating a return or exchange is simple and straightforward. To begin the process, please contact our dedicated customer support team within the specified return period. Our team will guide you through the necessary steps, including providing a return authorization number and instructions on returning the item. We strive to process all returns and exchanges promptly to ensure your satisfaction.
Q: Are there any return shipping fees?
A: In most cases, return shipping fees are the responsibility of the customer unless the return is due to an error on our part, such as receiving the wrong item or a defective product. We recommend reviewing our Returns & Refunds page for detailed information on return shipping fees, including any exceptions or special circumstances.
General:
Q: How can I contact your customer support team?
A: We understand that questions and concerns may arise, and we are here to assist you every step of the way. You can reach our knowledgeable customer support team via email at hello@wisomart.com or through our convenient Contact Us page. Whether you have inquiries about products, orders, or any other matters, our team is dedicated to providing prompt and helpful assistance.
Q: Do you offer gift wrapping services?
A: No, we don't offer gift wrapping services for select products to help you add a personal touch to your gifts.
Q: Are your products covered by a warranty?
A: Yes, we stand behind the quality and craftsmanship of our products, and many items are covered by a manufacturer's warranty. The duration and terms of the warranty may vary depending on the product and manufacturer. Please refer to the product description or packaging for warranty information specific to each item. If you have any questions or require assistance with warranty claims, please don't hesitate to contact us for support.