Cancellation Policy
Our cancellation policy is designed to provide flexibility and convenience to our customers while ensuring fair treatment for our business. Here are the key points of our cancellation policy:
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Cancellation Period: Customers may cancel their order within [insert number] hours of placing it. After this period, cancellations may not be possible as orders may have already been processed or shipped.
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Cancellation Process: To cancel an order, customers must contact our customer service team via email or phone and provide their order details. Our team will assist in processing the cancellation request promptly.
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Refund Eligibility: Orders that are cancelled within the specified cancellation period may be eligible for a full refund. Refunds will be issued to the original payment method used for the purchase.
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Cancellation Fees: We do not charge any cancellation fees for orders cancelled within the specified cancellation period. However, if an order has already been processed or shipped, additional fees may apply for restocking or return shipping.
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Exceptions: Certain products or orders may be exempt from our standard cancellation policy, such as custom-made or personalized items. In such cases, cancellation requests will be handled on a case-by-case basis.
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Notification of Changes: Our company reserves the right to update or modify our cancellation policy at any time. Any changes to the policy will be communicated to customers via our website or other appropriate channels.
We strive to provide a hassle-free cancellation experience for our customers while maintaining the integrity of our business operations. If you have any questions or concerns about our cancellation policy, please don't hesitate to contact our customer service team for assistance.